What is conversational AI?

Conversational AI refers to technologies that enable computers to understand, process, and respond to human language naturally.

Unlike rule-based chatbots that follow rigid decision trees, conversational AI uses natural language processing (NLP) and machine learning to understand intent, context, and nuance in human messages. This means it can handle unexpected questions, understand typos and slang, maintain context across a conversation, and provide relevant responses even for queries it wasn't explicitly programmed to answer. Modern conversational AI (powered by large language models) can hold remarkably natural conversations and is transforming customer service, sales, and support across every industry.