How do I train an AI chatbot?

Training an AI chatbot involves providing it with the knowledge and context it needs to answer questions accurately.

Start by compiling your FAQs, service descriptions, pricing information, policies, and common customer scenarios. Modern AI chatbots can be trained by feeding them your website content, documents, and past conversation logs. The chatbot learns your business terminology, pricing, processes, and communication style. Fine-tuning involves testing conversations, identifying gaps, and adding information where the bot struggles. Training is an ongoing process - review chatbot conversations regularly, update its knowledge base, and refine responses based on real customer interactions.