Do chatbots work 24/7?

Yes, one of the biggest advantages of chatbots is 24/7 availability.

Unlike human agents who need breaks, sleep, and time off, chatbots respond instantly at any hour - midnight, weekends, holidays. This is critical because 40%+ of website traffic often occurs outside business hours, and visitors who don't get immediate answers typically leave and contact a competitor. A 24/7 chatbot captures leads, answers questions, and books appointments while you sleep. It handles unlimited simultaneous conversations without wait times. For many small businesses, the after-hours leads captured by a chatbot alone justify the entire investment.