Can a chatbot book appointments?

Yes, modern AI chatbots can book appointments directly by integrating with calendar tools like Google Calendar, Calendly, Cal.com, or your practice management software.

The chatbot asks for the customer's preferred date and time, checks real-time availability, and confirms the booking - all without human intervention. This is one of the highest-ROI chatbot features for service businesses. Dental offices, law firms, salons, and consulting firms see immediate benefits. Chatbots can also send appointment reminders, handle rescheduling, and reduce no-shows. At MooseBase, appointment booking is one of the most popular features in our custom chatbot builds.