When does a business need custom software?

A business needs custom software when off-the-shelf tools can't solve a specific operational problem, when you're spending excessive time on manual processes that could be automated, or when existing software doesn't integrate with your workflow. Common triggers include: outgrowing spreadsheets for data management, needing to connect multiple disconnected tools, requiring features no existing product offers, wanting a competitive advantage through proprietary technology, or needing to automate repetitive tasks that consume staff time. If you're paying for multiple SaaS subscriptions and still using workarounds, custom software often costs less in the long run while doing exactly what you need.