What can an AI chatbot do for my business?

An AI chatbot can answer customer questions instantly 24/7, capture and qualify leads, book appointments, provide pricing information, guide visitors to the right service, collect customer information, handle basic support requests, and reduce your team's workload. Modern AI chatbots understand natural language and can hold genuine conversations - not just follow rigid scripts. They can integrate with your calendar, CRM, and other tools to take real action. For most small businesses, the biggest wins are capturing after-hours leads (when 40% of website visits happen) and instantly responding to inquiries instead of leaving potential customers waiting.